Are you aware of the times your systems are going down? Are you notified every time you website isn't available on the internet? Do you receive alerts when networks are malfunctioning? How many customers can not access your online store because the website is down? The purpose of the monitoring service is to keep an eye on your systems so you do not have to. Whenever your servers, networks, or systems are having difficulties you are notified via email, pager, SMS or other means so you can figure out what the problem is and how to resolve it.
Some of our monitoring partners offer a watch and report approach while others offers a more proactive services where they will try to restore functionality or resolve the issues your systems might be experiencing.